Table of Contents

• What happened on this residential drainage project?
• Why can't planning catch every problem in civil construction?
• How does JDH respond when unexpected issues come up?
• Why does an engaged field and management team matter?
• What does this project say about how JDH works?
• Frequently Asked Questions

Every civil construction project has a plan. Not every project follows it.

A recent drainage project for a residential developer tested our team's persistence and problem-solving at nearly every turn. The issues were outside of our control, but they were still ours to figure out. Here is how our Civil Construction team worked through them, and what that project says about how JDH Infrastructure Group approaches difficult work.

What happened on this residential drainage project?

Once work began, the team ran into one issue after another. Conditions changed, plans needed adjusting and new challenges kept surfacing.

Our field crew and management team stayed engaged the entire time. We worked through multiple meetings, changing conditions and adjustments to the original plan. Each time a new challenge came up, the team evaluated the situation, determined the best path forward and kept the project moving.

Why can't planning catch every problem in civil construction?

We do everything we can during planning to identify potential problems. That includes reviewing the scope, the plans and all available site information.

But no amount of planning can identify every issue that may come up once the ground is open and work begins. Unexpected challenges are part of civil construction. The question is not whether they will happen, but how the team responds when they do.

How does JDH respond when unexpected issues come up?

When a problem surfaces, our team follows a consistent approach:

• Understand the problem before acting on it
• Communicate with the people involved, including the customer
• Find the solution that is safest and most efficient for the project

On this drainage project, we had to repeat that process again and again. Each time, the goal was the same: solve the problem in front of us and keep the project on track.

Why does an engaged field and management team matter?

Challenging projects expose whether a team is truly committed. On this job, our field crew and management staff stayed involved and kept working through each challenge until the project was complete.

That kind of engagement matters to customers. When things become difficult, they need a contractor that stays at the table, communicates openly and keeps working toward the finish line.

What does this project say about how JDH works?

The project became something the team was proud of because they knew what it took to get there. More importantly, we stayed committed to the project and our customer when things became difficult.

That is how we approach challenging projects at JDH. We cannot control every issue that comes up, but we can control how we respond. Good planning matters, but so does an experienced team that stays engaged and finds a way to get the job done.

If your next drainage, site development or underground utility project needs a team that stays with it, start a conversation with JDH.